Automotive Service Advisor
About The Position
BMW of Des Moines is hiring an Automotive Service Advisor to provide a premium customer experience throughout the vehicle service process. The advisor welcomes customers, learns about their needs, explains recommended services, pricing, and timelines, and keeps customers informed while service is underway. The role works with technicians to understand vehicle needs and communicate recommendations, creates repair orders and estimates using dealership systems, coordinates approved services, reviews inspection results, processes payments, and follows up to build lasting customer relationships. This is an onsite position in Des Moines, Iowa, reporting to the Service Manager. The schedule requires open availability and may include evenings, weekends, and holidays. Pay will be discussed during in-person interviews.
Requirements
- At least 1 year of customer service or other customer-facing experience.
- Experience communicating with customers in person and by telephone.
- Experience using computers to enter and maintain information.
- High school diploma or equivalent.
- Valid driver's license.
- Must be 18 years or older.
Responsibilities
- Welcome customers and provide a professional experience from start to finish.
- Listen to customers, understand their needs, and help them feel confident about service decisions.
- Explain recommended services, pricing, and timelines clearly.
- Keep customers updated throughout the service process and answer their questions.
- Partner with technicians to understand vehicle needs and communicate recommendations to customers.
- Create accurate repair orders and service estimates using dealership systems.
- Coordinate approved services and help keep repairs moving through the shop.
- Review inspection results and additional service recommendations with customers.
- Process service payments and help customers get back on the road.
- Build lasting customer relationships through honest communication and reliable follow-up.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
