Automotive Service Advisor

D.I.B Automotive Group • Houston, TX

9d • Onsite

About The Position

Yes Auto Fix, part of D.I.B. Automotive Group, is hiring an Automotive Service Advisor for its busy Medical Center shop in Houston, Texas. The role is suited to someone with automotive shop experience who understands vehicles, can recommend necessary repairs honestly, and wants to grow their career and income. Compensation is $50,000–$80,000 per year, based on experience.

The Service Advisor serves as a key point of contact for customers, from vehicle drop-off through pickup. They assess customer needs, coordinate with technicians, explain inspection findings and repair recommendations, obtain approvals, track work progress, document customer communications, and follow up after service. The position offers employee discounts, tuition reimbursement, paid professional development, steady customer demand, and potential advancement within D.I.B. Automotive Group’s seven Houston-area shops.

Requirements

• At least 2 years of experience as an automotive service advisor, service writer, or in a related auto repair role.
• Good mechanical knowledge of vehicle repair and maintenance.
• Sales and customer service skills in an auto repair setting.
• Ability to explain technical information clearly to customers.
• Working knowledge of tires, state inspections, brakes, and general repair.
• Organized, dependable, and customer-focused.
• Comfortable multitasking in a fast-paced shop.

Nice To Haves

• Experience with shop management software such as Tekmetric, Mitchell, Shop-Ware, or similar.

Responsibilities

• Greet customers, write repair orders, and determine each vehicle’s needs.
• Review digital vehicle inspections and present recommended repairs with clear, upfront pricing.
• Explain technical findings in plain language so customers understand and approve the work.
• Sell necessary repairs, brakes, tires, fluid services, and preventive maintenance honestly and confidently.
• Work with technicians to keep vehicles moving and on schedule.
• Help track daily workflow and vehicle progress.
• Update customers from vehicle drop-off through pickup.
• Record approvals, declined work, and customer conversations in the shop management system.
• Follow up after service to confirm customer satisfaction.
• Handle questions and concerns professionally.
• Keep up with current repair procedures and vehicle technology.

Benefits

• Employee discounts on parts and service.
• Tuition reimbursement.
• Paid professional development.
• Opportunities to grow into senior advisor, service manager, or multi-location roles across D.I.B. Automotive Group’s seven Houston-area shops.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed