Automotive Service Advisor

Blain's Farm & Fleet • Madison, WI

8h • Onsite

About The Position

The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status. This role involves assisting customers with their purchases in a customer service and sales-focused environment, utilizing computers to manage inventory and schedule service work, explaining work orders and invoices, and performing retail cashier duties. The position also requires the ability to interpret vehicle inspection results and make appropriate service recommendations.

Requirements

• Must have great communication skills
• Ability to pass pre-employment drug screening and background checks
• Ability to read and speak English
• Ability to effectively communicate with customers and coworkers
• Must be 18 years of age or older

Nice To Haves

• Prior auto repair experience is preferred
• Prior retail experience preferred

Responsibilities

• Perform automotive services in a timely and efficient manner.
• Provide quality customer service.
• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates.
• Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations to customers.

Benefits

• Medical
• Prescription
• Dental
• Vision
• Short & Long Term Disability
• Life Insurance
• Ancillary Benefits
• Identity Theft Protection
• Pet Insurance
• All major Holidays & Birthday off
• Advanced Leadership Training Programs
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• 401(K) with company match
• Paid ASE testing and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees