Automotive Service Advisor

Beaver Chevrolet • Jacksonville, FL

6d

About The Position

At Beaver Auto, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and are seeking a hard working, eager to learn individual excited to serve alongside of us.

Requirements

• Minimum 2+ of experience writing Automotive Service
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be able to communicate effectively in English, both verbally and in writing, to interact with customers and team members.
• Must be comfortable using various computer systems and software.

Nice To Haves

• Experience with the Reynolds and Reynolds system is a plus.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforce company policies and adhere to company standards.
• Comply with applicable laws and regulations.
• Maintain a good working relationship with factory(s) and foster positive employee relations.

Benefits

• Employee purchase and service discount
• Medical, Dental, Life, Disability insurance
• Flexible Spending Plan
• 401(k) retirement plan
• Paid Vacation
• Family-oriented and friendly work environment
• Tenured leadership and management team, with a focus on career development
• Flexible schedule
• Team outings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees