Automotive Service Advisor

Brakes Plus • Tempe, AZ

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for upholding high standards of excellence and company core values, fostering a motivated team environment, and working hands-on with the Service Team to improve performance. This includes developing team members, carrying out store processes, and helping deliver an industry-leading customer experience.

The position works directly with customers on sales, service, customer opportunities, and adjustments. It also involves supervising and coaching service personnel, scheduling and assigning work, monitoring completion and performance, managing parts inventory and purchases, and maintaining safety and operational standards in the shop.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning in the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure that proper inspections are conducted.
• Develop team members and execute store processes to support an industry-leading customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed