Automotive Service Advisor

GreatWater 360 Auto Care • Hudsonville, MI

3d • $55,000 - $85,000 • Onsite

About The Position

Dykstras Auto - Hudsonville, a GreatWater Garage, is seeking an experienced Automotive Service Advisor / Service Writer to help customers feel confident about their vehicle care. The Service Advisor is the primary connection between customers and technicians, delivering a professional customer experience while helping the shop operate smoothly. The role combines customer service, sales, organization, and teamwork in a professional automotive repair shop.

Requirements

• At least 1 year of Service Advisor / Service Writer experience is preferred.
• At least 1 year of sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfort using computer systems and shop management software.
• High school diploma or GED required.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Basic mechanical knowledge.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and clearly communicate recommendations.
• Obtain customer authorization for repairs.
• Work with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear work-order notes.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations as needed to support workflow.

Benefits

• Front-loaded paid time off.
• Six paid holidays.
• Paid parental leave (one week).
• Teammate discounts on services.
• 401(k) match: 100% of the first 3% and 50% of the next 2%; begins after 90 days of employment.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account match up to $15 per paycheck.
• Company-paid life insurance and AD&D coverage ($25,000).
• 24/7 free Employee Assistance Program.
• Voluntary short-term disability, long-term disability, accident, critical illness, and life insurance.
• Training and tuition reimbursement, including ASE test-fee reimbursement.
• LEARN to EARN Program: technician pay growth tied to ASE certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED