Automotive Service Advisor

Brakes Plus•Castle Rock, CO

About The Position

The Automotive Service Advisor reports to the Store Manager and supports service department operations. The role sets high standards of excellence and demonstrates company values while fostering a motivated team environment. It works closely with the Service Team to improve performance through hands-on leadership, team development, and execution of store processes, while delivering an industry-leading customer experience.

Requirements

Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
At least 2 years of experience in a Service Advisor/Writer role.
Proven track record of exceeding business objectives.
Ability to work efficiently both independently and as part of a team.
Solid knowledge of basic OSHA laws.
Valid driver's license.

Responsibilities

Work directly with customers on sales, service, customer opportunities, and adjustments.
Create and maintain a highly motivated team environment.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
Coach service department teammates on operational issues.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure appropriate equipment and hardware layout and positioning in the service department.
Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
Ensure proper inspections are conducted.