Automotive Service Advisor

Brakes Plus • Chandler, AZ

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role involves setting high standards, modeling company core values, creating a motivated team environment, and working hands-on with the Service Team to develop team members, carry out store processes, and deliver an industry-leading customer experience. The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises and coaches service personnel; and oversees service department performance, inventory, equipment, safety, and inspections.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create and maintain a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion of assignments.
• Coach service department teammates on operational issues.
• Evaluate performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are properly laid out and positioned in the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure that proper inspections are conducted.
• Develop team members, execute store processes, and work with the Service Team to improve performance and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed