Automotive Service Advisor
About The Position
Veero Ford & Chrysler Dodge Jeep Ram is looking for a motivated, customer-focused Automotive Service Advisor to join our growing Fixed Operations team. We're building a modern, process-driven service department focused on delivering an exceptional customer experience while creating an outstanding workplace for our employees. If you're looking for a dealership that values teamwork, accountability, professional growth, and customer satisfaction, we'd love to meet you. Whether you're an experienced Service Advisor or someone with strong customer service experience looking to build a long-term automotive career, we encourage you to apply. Relocation assistance may be available for qualified candidates. As a Service Advisor, you'll be the primary connection between our customers and the service department. You'll guide customers through the repair process, communicate recommendations clearly, coordinate with technicians, and ensure every customer receives an exceptional service experience from vehicle check-in through delivery. You'll utilize modern service processes, including digital vehicle inspections, maintenance recommendations, and effective customer communication to build trust and help customers keep their vehicles operating safely and reliably.
Requirements
- Previous automotive Service Advisor experience preferred
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Professional appearance and positive attitude
- Basic understanding of automotive maintenance and repairs
- Comfortable using computers and dealership management software
- Valid driver's license with an acceptable driving record
Nice To Haves
- Experience with Ford, CDJR, Xtime, Dealertrack, or other dealership management systems is a plus, but we are willing to train the right candidate with the right attitude.
Responsibilities
- Greet customers promptly and professionally
- Listen carefully to customer concerns and accurately document repair requests
- Present maintenance and repair recommendations professionally and honestly
- Open, build, and manage repair orders from write-up through vehicle delivery
- Provide accurate estimates, maintenance recommendations, and expected completion times
- Finalize and close repair orders accurately before vehicle delivery
- Communicate with technicians throughout the repair process
- Keep customers informed with timely repair status updates
- Coordinate with the parts and service teams to ensure efficient workflow
- Review completed repairs for accuracy and quality
- Collect payment and review completed repairs with customers, when applicable
- Assist with warranty documentation and approvals
- Schedule future maintenance appointments and encourage customer retention
- Follow up with customers after service visits to ensure satisfaction
- Help maintain high customer satisfaction (CSI) and contribute to department performance goals
Benefits
- Competitive compensation with performance incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Paid NCM Service Management training for high-performing employees interested in advancing into leadership roles
- Paid vacation and holidays
- Paid Ford and CDJR manufacturer training
- Ongoing coaching and professional development
- Employee vehicle purchase program
- Opportunities for advancement within a growing dealership group
- Modern facility with updated technology
- Supportive leadership team committed to your success
- Stable, family-oriented work environment
- Relocation assistance may be available for qualified candidates.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
