Automotive Service Advisor - Katy, TX

GreatWater 360 Auto Care • Katy, TX

9d • $55,000 - $75,000 • Onsite

About The Position

Automotive Service Advisor / Service Writer at Clutch Automotive in Katy, TX. Clutch Automotive is a growing family of auto repair shops in Houston, TX, known for combining neighborhood warmth with modern service center innovation. They have multiple locations with 4.9-star Google ratings and are passionate about their customers, team, and community. Their mission is to 'be Clutch' by fostering a strong culture, building something great with people they love, and helping each other grow. They are looking for an Automotive Service Advisor with a proven track record of excellent customer and teammate care, who thrives on building relationships, helps customers make confident repair decisions, and drives strong Average Repair Order (ARO) results. Excellent phone skills are essential for this role.

Requirements

• Proven experience as a Service Advisor in the automotive industry.
• A track record of high customer satisfaction and strong ARO performance.
• Professional communication skills — in person, over the phone, and in writing.
• Comfort using cloud-based software and managing digital workflows.
• A valid driver’s license and ability to lift 30 lbs.
• 2+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Nice To Haves

• Basic mechanical knowledge is a plus

Responsibilities

• Provide outstanding customer service and genuine hospitality.
• Build trust with customers through clear communication and education.
• Sell estimates and services with confidence and integrity.
• Support parts management and ensure smooth shop operations.
• Check in/out vehicles and perform quality control (QC) inspections.
• Assist with opening and closing procedures.
• Jump in wherever needed to support the team’s success.

Benefits

• Competitive pay: $50,000 – $75,000 per year
• Professional development and career growth opportunities
• A positive, team-oriented environment where your contributions matter
• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED