Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports service department operations by setting high standards, modeling company values, and helping create a motivated team environment. The role works hands-on with the Service Team to develop team members, execute store processes, and deliver an industry-leading customer experience. The position involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising and coaching technicians and service personnel; and organizing their schedules and assignments. The advisor also evaluates service department performance, manages parts inventory and outside purchases, supports store and shop safety, ensures equipment is appropriately positioned and maintained, and makes sure proper inspections are conducted.
Requirements
- At least 2 years of experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completed assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including use and maintenance of safety equipment.
- Ensure equipment and hardware are properly laid out and positioned in the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
