Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for upholding high standards of excellence and company values, creating a motivated team environment, and working closely with the Service Team to improve performance. The advisor develops team members through hands-on involvement, executes store processes, and helps deliver an industry-leading customer experience. The position also involves customer-facing sales and service work, supervising and coaching service personnel, coordinating assignments, overseeing parts inventory and purchases, and maintaining safety and operational standards in the service department.
Requirements
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a way that supports efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- At least 2 years of experience in a Service Advisor/Writer role.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure proper equipment and hardware layout and positioning in the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure that proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
