Automotive Service Advisor

Genesis of Chantilly•Chantilly, VA

5d•$50,000 - $200,000

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide a high standard of customer service in its dealership service department. The role involves welcoming customers, scheduling appointments, serving as a liaison between customers and service technicians, and ensuring customers understand their vehicle’s repair needs and costs. Advisors are expected to use low-pressure, high-integrity methods when presenting recommended services and to keep customers informed throughout the repair process. The company describes itself as a Top 30 private dealer group representing more than 25 locations and says it has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond. Compensation is based on experience and performance, ranging from $50,000 to $200,000. Sheehy Auto Stores states that it is an Equal Employment Opportunity Employer.

Requirements

Previous experience as a Service Advisor is preferred.
Strong customer communication skills, in person and by phone.
Strong organizational skills.
Ability to work in a fast-paced environment with limited supervision.
Comply with applicable laws and company policies regarding safeguarding customer, company, and manufacturer information and customers’ vehicles and property.
Authorized to work in the USA.
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
Valid driver's license.

Nice To Haves

Previous experience as a Service Advisor.
Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

Greet service department customers promptly and courteously.
Listen to customers and communicate their repair needs to service technicians.
Present recommended and additional services using low-pressure, high-integrity methods.
Provide accurate estimates for repair and maintenance costs.
Follow dealership policies regarding customer vehicle care and operation.
Follow up on repairs and keep customers informed of progress.
Sell and manage extended warranties.
Inspect repair quality and ensure all work is complete.
Notify customers when their vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.