Automotive Service Advisor

Lithia & Driveway•Corpus Christi, TX

16d•Onsite

About The Position

Dealership: L0331 Chrysler Dodge Jeep Ram of Calallen Cal Allen CDJR. Are you a retail professional that enjoys talking, building relationships and finding solutions that help your customer? Have you ever wondered what it would be like to work in an automotive dealership? If you answered YES then we want to talk to you about a Service Advisor opportunity. No Automotive experience? Our industry experts will guide you through a comprehensive training period. At Cal Allen CDJR we are one of over 300 Lithia dealerships nationwide. Come be a part of the automotive Industry future with the Lithia & Driveway family, a Fortune 200 company and growing fast! And with growth comes opportunity. We are committed to Growing our Company and Growing our People!

Requirements

Experience in a customer facing role that demands a positive mindset
A team player who is focused on providing exemplary customer service
Ability to quickly adapt to an ever-changing fast paced retail environment
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Basic mechanical understanding of an automobile is helpful

Responsibilities

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductible
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Administer the manufacturer warranty for qualifying vehicle repairs
Keeping customer informed of service specials, completion times and service expenses