AUTOMOTIVE SERVICE ADVISOR - Acura

Hanania Automotive Group • Jacksonville, FL

19h • Onsite

About The Position

Hanania Acura is looking for an experienced Automotive Service Advisor. This role is for someone who thrives in a fast-paced environment, is passionate about creating great customer experiences, and enjoys helping people keep their vehicles running smoothly. The Service Advisor will bring energy, organization, and a customer-first attitude to the busy service drive.

Requirements

• Proven ability to provide exceptional customer service and maintain high satisfaction levels
• Ability to set and achieve sales and performance goals
• Thrive in a fast-paced environment with multiple priorities
• Strong interpersonal skills and effective communication abilities
• Excellent organization and follow-up skills, with experience in working with technology
• A valid driver's license
• Must pass background check and hair follicle drug screen

Responsibilities

• Greet and guide customers through the service process with professionalism and care
• Schedule appointments and manage daily service traffic efficiently
• Perform vehicle walk-arounds and gather information to identify service needs
• Provide clear estimates and timelines, keeping customers updated throughout
• Communicate closely with technicians and parts team to keep work on track
• Help customers understand maintenance needs and warranty coverage
• Achieve sales and service goals while building trust and long-term relationships
• Handle payments and process transactions accurately and smoothly

Benefits

• Competitive pay plan with performance-based bonuses
• Full benefits package including medical, dental, vision, voluntary options, and retirement plans
• Ongoing training and development to grow your career
• Employee discounts on vehicles, parts, and service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed