Automotive Service Advisor - Joe Cooper Ford of Shawnee
About The Position
Joe Cooper Ford of Shawnee is seeking to hire an additional Service Advisor. This role serves as the primary point of contact for customers regarding automotive service and repair. The Service Advisor will effectively communicate between customers, managers, and technicians, listen to and understand customer issues, arrange for appropriate services, and manage expectations for both customers and technicians. They will also explain necessary repairs and maintenance, ensure customer satisfaction with the quality and timeliness of repairs, work productively in a fast-paced team environment, and deliver world-class customer service.
Requirements
- High school diploma or GED required
- Broad scope of automotive mechanical/electrical knowledge
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Unrestricted driver's license and clean driving record
- Basic computer and internet skills
Nice To Haves
- Post-secondary automotive training or equivalent work experience preferred
- One year of dealer-level or large facility experience preferred
- Experience with CDK and/or X-Time preferred
Responsibilities
- Serving as the primary point of contact for all automotive service and repair matters
- Communicating effectively between customers, managers, and technicians
- Listening to and understanding customer problems
- Arranging appropriate service/repairs
- Setting and managing expectations for customers and technicians
- Explaining needed repairs and recommended maintenance to customers
- Ensuring customer satisfaction with repair quality and timeliness
- Working productively in a fast-paced team environment
- Delivering world-class customer service
Benefits
- Medical
- Dental
- Vision
- Life and AD&D
- Disability
- EAP
- 401(k)
- PTO
- Paid Vacation
- Paid Holidays
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
