Service Advisor BMW of Shawnee Mission

Group 1 Automotive, Inc.•Merriam, KS

6d•Onsite

About The Position

BMW of Shawnee Mission is seeking a customer-focused and experienced Service Advisor to join our award-winning service team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional ownership experience that reflects the premium standards of the BMW brand. The ideal candidate will have a proven track record in automotive service advising, strong communication skills, and a passion for delivering outstanding customer satisfaction.

Requirements

Minimum of 2 years of experience as an Automotive Service Advisor.
Strong knowledge of automotive maintenance and repair processes.
Excellent customer service, communication, and relationship-building skills.
Proven ability to sell recommended maintenance and repair services.
Strong organizational skills and ability to manage multiple customers simultaneously.
Proficiency with dealership management systems and computer applications.
Valid driver's license with a clean driving record.

Nice To Haves

Luxury automotive dealership experience, preferably with BMW, Mercedes-Benz, Audi, Lexus, or other premium brands.
Experience with CDK, Reynolds & Reynolds, or similar dealership software.
BMW product knowledge or previous BMW dealership experience.

Responsibilities

Greet customers promptly and professionally, building trust and rapport throughout the service experience.
Listen to customer concerns and accurately document vehicle issues and service needs.
Prepare service estimates, review recommended repairs, and obtain customer authorization.
Coordinate with technicians to monitor repair progress and ensure timely completion of work.
Communicate service updates, repair recommendations, and completion timelines to customers.
Explain maintenance schedules, warranty coverage, and repair details in a clear and professional manner.
Upsell maintenance services and repair recommendations based on vehicle needs while maintaining customer trust.
Review completed repairs with customers and ensure complete satisfaction before vehicle delivery.
Maintain accurate service records and documentation in the dealership management system.
Resolve customer concerns promptly and professionally to ensure a positive service experience.
Meet or exceed individual and departmental performance metrics, including customer satisfaction and sales objectives.
Adhere to all dealership policies, manufacturer standards, and safety procedures