Experienced Automotive Service Advisor

Swickard TOA, LLC, d/b/a Acura of Thousand Oaks • Thousand Oaks, CA

3d • Onsite

About The Position

Acura of Thousand Oaks, part of Swickard Auto Group, is seeking a hospitality-driven Automotive Service Advisor. This role is central to the guest experience, serving as the primary contact between guests and the service team. The ideal candidate is prepared, proactive, and precise, communicating clearly and ensuring every visit meets the Acura standard. This position requires prior service advisor experience and involves managing service appointments from write-up to delivery, setting accurate repair expectations, and proactively communicating repair status. The role also includes presenting recommended services, coordinating with technicians and parts departments, reviewing completed work with guests, maintaining accurate records, and building guest relationships.

Requirements

• Minimum 2 years of experience as a Service Advisor in a dealership environment
• Strong communication skills -- written, verbal, and in person
• Ability to manage a high volume of appointments without losing attention to detail
• Comfort with dealership management systems (CDK, Reynolds, or similar)
• Valid driver's license with a clean driving record
• A hospitality mindset -- you do the right thing for the guest, every time

Nice To Haves

• Acura brand experience
• Experience with luxury or premium import brands
• Familiarity with OEM warranty guidelines and manufacturer compliance standards

Responsibilities

• Greet guests promptly and manage every service appointment from write-up to delivery
• Listen carefully, ask the right questions, and set accurate repair expectations
• Communicate repair status proactively
• Present recommended services clearly and honestly, without pressure
• Coordinate with technicians and parts to keep work moving on schedule
• Review completed work with guests at delivery and ensure satisfaction before they leave
• Maintain accurate records in the DMS and follow up on open items
• Build relationships that bring guests back

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Pet insurance
• Optional disability coverage
• 401(k) plan
• Paid holidays
• Paid time off (PTO)
• Ongoing Acura factory training
• Professional development
• Employee vehicle purchase discounts
• Employee vehicle service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed