Experienced Automotive Service Advisor

Preston Hyundai • Hurlock, MD

3d • Onsite

About The Position

At Preston Hyundai of Hurlock, we don’t just service cars — we build relationships that last. As part of the award-winning Preston Automotive Group, we believe in providing world-class service, supporting our community, and investing in our people. We’re seeking a friendly, motivated, and customer-driven Service Advisor who’s ready to help take our Service Department to the next level. If you love cars, people, and the challenge of a fast-paced environment, this is the opportunity you’ve been waiting for!

Requirements

• Customer Service Excellence — A friendly, approachable attitude and genuine passion for helping others.
• Automotive Knowledge — Basic understanding of vehicle maintenance and repair processes (we’ll train the right candidate if needed).
• Communication Skills — Outstanding verbal and written communication; able to clearly explain services and recommendations to customers.
• Organization & Efficiency — Strong multitasking skills and attention to detail when managing multiple service appointments.
• Sales & Upselling Ability — Comfortably and ethically present additional service opportunities that benefit the customer.
• Team Spirit — A collaborative mindset; you work well with technicians, service managers, and other advisors to ensure smooth operations.
• Problem-Solving Skills — The ability to think on your feet, handle challenges calmly, and resolve customer concerns professionally.
• Positive Energy & Professionalism — You represent the Preston brand with pride, enthusiasm, and integrity every day.
• Prior experience as a Service Advisor required.
• Strong computer and communication skills.
• Valid Driver’s License and a clean driving record.
• High School Diploma or equivalent required.

Nice To Haves

• Automotive dealership or repair facility experience a plus.
• Hyundai experience and CDK dealership management system experience are a huge plus — but not required.
• additional training or certifications a plus.

Responsibilities

• Greet every customer with a smile and a genuine desire to help — you’re the face of our Service Department.
• Communicate clearly with customers about their vehicle’s maintenance needs, repairs, and service options.
• Write accurate repair orders, ensuring customers fully understand all recommendations and costs.
• Coordinate with technicians to ensure timely and efficient completion of service work.
• Keep customers informed throughout the service process with status updates and follow-ups.
• Ensure every customer leaves satisfied and confident in their service experience.
• Work closely with the Service Manager and team to achieve departmental goals for CSI, efficiency, and profitability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED