Experienced Automotive Service Advisor

Hyundai of Columbus • Columbus, OH

1d • Onsite

About The Position

Are you a skilled communicator with a passion for delivering exceptional customer service? At Great Lakes Hyundai of Columbus, we are looking for a dedicated Service Advisor to join our dynamic team! As a Service Advisor, you will be the first point of contact for customers and play a vital role in ensuring they receive top-quality service for their vehicles.

Requirements

• Proven experience in customer service or automotive service advising.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is preferred.
• Ability to manage multiple tasks simultaneously while ensuring customer satisfaction.
• Clean and valid Driver's License.

Nice To Haves

• Previous experience in an automotive service environment.
• Knowledge of service software and scheduling tools.

Responsibilities

• Greet customers and assist them with their service needs in a professional and friendly manner.
• Listen to customers' concerns and advise them on the best possible solutions.
• Schedule service appointments and provide accurate timeframes for completion.
• Prepare and maintain customer service orders, ensuring all required details are recorded.
• Collaborate with technicians to ensure that work is performed efficiently and meets the customers' expectations.
• Provide customers with cost estimates, explain repair and maintenance procedures, and answer any questions they may have.
• Follow up with customers regarding their service and keep them informed on progress.
• Ensure customer satisfaction by resolving any issues or concerns promptly.

Benefits

• Equal-opportunity employer
• Commitment to a workplace free from discrimination and harassment
• Encouragement of applicants from all backgrounds
• Employment decisions based on merit, qualifications, and business needs
• Dedicated to creating an inclusive and supportive environment where all employees can thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed