Automotive Service Advisor (Cadillac)
About The Position
Joseph Cadillac is seeking a motivated, customer-focused Automotive Service Advisor to join our award-winning service team in Florence, KY. You'll serve as the primary point of contact between our customers and service department, helping ensure every guest receives an exceptional ownership and service experience. If you’re passionate about customer service, enjoy working in a fast-paced dealership environment, and want to build a long-term career with strong earning potential, we’d love to hear from you. Whether you’re an experienced Service Advisor, Service Writer, or have a background in automotive, hospitality, or customer service, this is an outstanding opportunity to join a growing team that values professionalism and career development.
Requirements
- Previous experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred
- Excellent communication and customer relationship skills
- Ability to present technical information in a clear and customer-friendly manner
- Strong organizational, multitasking, and problem-solving abilities
- Comfortable working in a fast-paced service environment
- Computer proficiency and experience with dealership software is preferred
- Positive attitude with a commitment to delivering outstanding customer service
- Valid driver’s license with a clean driving record
Nice To Haves
- Cadillac, GM, or dealership experience is a plus
Responsibilities
- Welcome customers and guide them through the service process from vehicle write-up to delivery
- Accurately document customer concerns and prepare detailed repair orders
- Recommend maintenance and repair services based on technician inspections and manufacturer recommendations
- Explain repair options, pricing, and timelines in a professional and easy-to-understand manner
- Keep customers informed throughout the repair process with timely updates
- Coordinate daily workflow between customers, technicians, and the parts department
- Review completed repairs with customers and ensure complete satisfaction before vehicle delivery
- Build lasting customer relationships that drive repeat business and referrals
- Maintain accurate customer records using dealership management software
- Help achieve department goals while delivering an exceptional customer experience
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with company match
- Paid Vacation & Paid Holidays
- Employee discounts on vehicles, service, and parts
- Paid training and ongoing manufacturer education
- Career advancement opportunities within Joseph Automotive Group
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
