Automotive Service Advisor

Buckeye Complete Auto • Westerville, OH

8d

About The Position

Buckeye Complete Auto Care is seeking a seasoned Service Advisor to take ownership of the customer experience and grow into a management position as the company expands. The role centers on advising customers, maintaining clear and honest communication, coordinating customers and technicians, and ensuring vehicles receive quality service. The company emphasizes quality, honesty, integrity, helpfulness, teamwork, and exceptional service. This position offers a Monday–Friday schedule with no weekends and an opportunity to help improve shop processes and develop toward leadership.

Requirements

• Proven experience as a Service Advisor.
• Strong communication and sales skills.
• Ability to manage multiple priorities in a fast-paced shop environment.
• Leadership mindset and a strong desire to grow into management.
• Strong organizational and customer service skills.
• Honesty with every customer, including during difficult conversations.
• A team-oriented approach, with pride in building trust and supporting technicians.
• Hungry, humble, and smart character traits: ownership of growth and results, putting the team ahead of ego, and communicating with emotional intelligence.

Responsibilities

• Serve as the primary point of contact for customers.
• Build trust through clear communication and vehicle advisement.
• Review repair orders and manage workflow between customers and technicians.
• Review technician inspections and present repair recommendations.
• Schedule service and manage overall shop workflow.
• Maintain strong, lasting relationships with customers.
• Ensure an exceptional service experience from start to finish.
• Help develop and improve shop processes as the company grows.

Benefits

• Competitive salary and performance incentives.
• Non-traditional health insurance options.
• Paid vacation and time off.
• Paid training and professional development.
• Team events and outings.
• Monday–Friday schedule with no weekends.
• Opportunity to grow into a leadership role.
• Supportive and professional team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed