Automotive Service Advisor

Volkswagen of Corpus Christi•Corpus Christi, TX

20d•Onsite

About The Position

Volkswagen of Corpus Christi is a family-owned and operated dealership that has served the Coastal Bend for more than 16 years. We are hiring a Service Advisor who is organized, self-disciplined, self-motivated, and able to manage a busy workload. Automotive experience is helpful but not required—we will train the right person. Candidates must have prior sales, retail, and/or customer service experience and be comfortable explaining service recommendations to customers.

Requirements

Previous sales, retail, and/or customer service experience
Highly organized and able to prioritize without constant supervision
Self-disciplined, self-motivated, and accountable
Able to work in a fast-paced environment while being pulled in multiple directions
Strong follow-through and attention to detail
Clear, professional communication skills
Comfortable explaining options and making service recommendations
Able to remain calm and professional under pressure
Comfortable using computers, texting, and email
Willing to learn automotive maintenance, repairs, and Volkswagen processes
Valid driver’s license and acceptable driving record
Available to work Saturdays as scheduled

Nice To Haves

Automotive experience

Responsibilities

Greet customers and discuss their vehicle concerns
Accurately document customer concerns and prepare repair orders
Review technician inspections, estimates, and repair timelines
Explain recommended maintenance and repairs clearly
Help customers understand their options and make informed decisions
Obtain authorization before additional work is performed
Keep customers updated throughout the repair process
Coordinate with technicians, parts personnel, and service management
Follow up with customers and help resolve concerns
Maintain accurate records and close repair orders promptly
Manage multiple customers, repair orders, calls, texts, and deadlines throughout the day