Automotive Service Advisor - Hyundai Wake Forest

Hol-Dav Inc•Wake Forest, NC

4d•Onsite

About The Position

Johnson Hyundai of Wake Forest is seeking a motivated, customer-focused Automotive Service Advisor to join their Service team as they prepare to move into a brand-new dealership. The Service Advisor will be the primary connection between customers and the Service Department, responsible for listening, advising, communicating, coordinating, and taking ownership of the repair order from write-up through vehicle delivery. This role requires someone who enjoys working with people, thrives in a fast-paced environment, and can balance exceptional customer service with strong business performance.

Requirements

Automotive Service Advisor or dealership service experience preferred.
Strong customer-service and relationship-building skills.
Excellent verbal and written communication.
The ability to listen carefully and translate technical information into clear, understandable recommendations for customers.
Confidence discussing maintenance and repair recommendations and asking customers for authorization.
Strong organizational skills and the ability to manage multiple customers, repair orders, and competing priorities.
A sense of urgency and consistent follow-through.
Strong attention to detail and commitment to accurate documentation.
The ability to remain composed and professional in a busy, customer-facing environment.
The ability to work collaboratively with Technicians, Parts personnel, Service management, and other dealership departments.
Comfort using technology and the ability to learn dealership service and customer-management systems.
A valid driver's license and driving record acceptable under company standards.
Flexibility to work a retail automotive schedule, including Saturdays as required.

Responsibilities

Greet customers promptly, professionally, and courteously and establish clear expectations for their service visit.
Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
Review vehicle service history, warranty information, previous recommendations, and declined services.
Advise customers regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
Clearly explain service recommendations, costs, priorities, and available options.
Obtain customer authorization before additional work is performed.
Coordinate with Technicians, Parts personnel, and Service management to support efficient workflow and timely completion of repairs.
Proactively communicate with customers regarding vehicle status, repair recommendations, changes in cost or completion time, and other developments throughout the service visit.
Maintain ownership of assigned repair orders from write-up through completion, including timely follow-up on delayed or aging repairs.
Review completed repairs and final invoices for accuracy before vehicle delivery.
Review services performed with the customer, answer questions, and provide a professional conclusion to each service visit.
Schedule future recommended maintenance when appropriate.
Maintain accurate customer, repair-order, multi-point inspection, and declined-service documentation.
Handle customer questions and concerns calmly and professionally, involving management when appropriate.
Follow dealership policies, manufacturer requirements, safety procedures, and applicable legal and regulatory requirements.