Automotive Service Advisor - Colerain Hyundai

JEFF WYLER AUTOMOTIVE FAMILY • Cincinnati, OH

1d • $80,000 - $120,000 • Onsite

About The Position

Jeff Wyler Colerain Hyundai is adding Service Advisors to their state-of-the-art facility on Colerain Avenue. This is one of the most essential positions within the service department, offering unlimited earning potential and opportunities for growth. The role involves interacting directly with customers, understanding their vehicle needs, generating service orders, and ensuring customer satisfaction.

Requirements

• Service Advisor experience from automotive industry preferred
• Proven record of achieving exceptional Customer Satisfaction
• Organized and friendly personality
• Professional personal appearance
• Team oriented and self-motivated
• Clean driving record
• A desire for a long-term career with a growing organization
• All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Responsibilities

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Monitor repair progress and inform customer when vehicle is ready and customer concerns have been addressed.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

Benefits

• Health Insurance
• Dental Insurance
• 401(k) Matching
• Life Insurance
• Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
• Referral program
• Paid Training
• Potential opportunity for future advancement across the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed