Automotive Service Advisor
Szott I•New Hudson, MI
•Onsite
About The Position
The Automotive Service Advisor is responsible for delivering a positive customer experience by promptly greeting clients, assessing vehicle concerns, and providing clear repair estimates. This role supports service department efficiency while ensuring a high standard of communication, organization, and customer satisfaction.
Requirements
- Minimum of 2 years of experience as a service advisor, with at least 1 year in a Stellantis Branded dealership using WI Advisor.
- Proven track record of success in the automotive service industry.
- Excellent communication and interpersonal skills.
- Valid driver's license and ability to pass background checks and drug screenings.
- Strong attention to detail and a commitment to maintaining a clean and organized workspace.
Responsibilities
- Maintain Customer Satisfaction Index as per Stellantis guidelines.
- Greet customers promptly and professionally, addressing their needs and concerns.
- Conduct vehicle assessments, including test drives, to identify mechanical issues.
- Provide accurate estimates for labor, parts, and time based on shop capacity.
Benefits
- 401(k) + matching
- Health, dental, and vision insurance
- Flexible schedule
- Paid time off & training
- Employee discounts
- Retirement plan
- Opportunities for advancement
- Professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
