Automotive Service Advisor

Wise Auto Group • Vallejo, CA

1d • Onsite

About The Position

Vallejo Hyundai is looking for an experienced Automotive Service Advisor to join our growing Service Department. We are seeking a motivated, professional, and customer-focused individual who understands how to deliver an excellent service experience while maximizing sales opportunities and maintaining strong customer relationships. The ideal candidate has prior dealership service advisor experience, is comfortable working in a fast-paced environment, and knows how to effectively communicate recommended maintenance and repairs to customers.

Requirements

• Previous automotive dealership Service Advisor experience required.
• Strong understanding of automotive maintenance and repair terminology.
• Proven ability to sell recommended maintenance and repair services.
• Excellent communication and customer-service skills.
• Strong organizational and time-management abilities.
• Comfortable handling multiple customers and repair orders simultaneously.
• Professional appearance and attitude.
• Ability to work effectively in a high-volume dealership environment.
• Valid driver's license and acceptable driving record.

Nice To Haves

• Hyundai or other manufacturer dealership experience is a plus.

Responsibilities

• Greet customers promptly and professionally and identify their service needs.
• Write accurate repair orders and document customer concerns.
• Communicate clearly with technicians regarding vehicle concerns and recommended repairs.
• Review inspection results and confidently present maintenance and repair recommendations to customers.
• Provide accurate estimates and keep customers updated throughout the repair process.
• Obtain customer authorization before completing additional work.
• Maintain strong Customer Satisfaction Index (CSI) performance.
• Follow up with customers regarding declined services and future maintenance needs.
• Work closely with technicians, parts personnel, and management to keep repair orders moving efficiently.
• Ensure repair orders are properly documented and completed before closing.
• Handle customer concerns professionally and work toward a positive resolution.
• Build long-term relationships that increase customer retention and repeat business.
• Meet department goals for sales, customer-pay labor, maintenance penetration, and overall performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed