Automotive Service Advisor

Lithia & Driveway•Des Moines, IA

7d•Onsite

About The Position

BMW of Des Moines is hiring an Automotive Service Advisor to provide customers with a professional, premium service experience. The role involves understanding customer needs, explaining recommended services and costs, coordinating with technicians, managing repair orders and estimates, keeping customers informed, and supporting service work through payment and vehicle pickup. The position is onsite in Des Moines, Iowa, and requires open availability for a flexible schedule that includes evenings, weekends, and holidays. Pay will be discussed during in-person interviews.

Requirements

At least 1 year of customer service or other customer-facing experience.
Experience communicating with customers in person and by telephone.
Experience using computers to enter and maintain information.
High school diploma or equivalent.
Valid driver's license.
High school graduate or equivalent and at least 18 years old.

Responsibilities

Welcome customers and provide a professional experience throughout their visit.
Listen to customers, understand their needs, and help them feel confident about service decisions.
Explain recommended services, pricing, and timelines clearly.
Keep customers updated throughout the service process and answer their questions.
Partner with technicians to understand vehicle needs and communicate recommendations to customers.
Create accurate repair orders and service estimates using dealership systems.
Coordinate approved services and help keep repairs moving through the shop.
Review inspection results and additional service recommendations with customers.
Process service payments and help customers get back on the road.
Build lasting customer relationships through honest communication and reliable follow-up.