Automotive Service Advisor

Don Johnson's Hayward CDJR • Town of Hayward, WI

5d • Onsite

About The Position

The Automotive Service Advisor, also called a Service Writer, owns the guest experience throughout vehicle maintenance and repairs. The role helps guests understand their options, recommends needed maintenance and repairs, confidently asks for their business, and works to earn their next visit. The advisor is accountable for service sales, guest satisfaction, accurate documentation, and dependable follow-through. The role requires consistent early starts, active selling, and personal responsibility.

The position is full-time and on-site at Don Johnson's Hayward Motors Chrysler Dodge Jeep Ram in Hayward, Wisconsin. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with weekends off. Expected annual earnings are $65,000 or more through base pay plus bonuses. Paid training, mentoring, ongoing coaching, and opportunities for advancement and personal development are offered.

Requirements

• Strong communication and organization skills.
• Attention to detail and comfort learning software.
• Enjoy sales conversations and be comfortable actively selling.
• Ability to handle competing priorities calmly.
• Ability to share examples of taking ownership and achieving results.
• Integrity, ambition, and willingness to learn.

Nice To Haves

• Automotive knowledge is preferred.
• Sales ability and excellent guest service demonstrated through experience in automotive or another industry.

Responsibilities

• Welcome guests, listen carefully, and accurately document vehicle concerns.
• Review service history and technician findings to recommend needed maintenance and repairs.
• Explain estimates, priorities, and value; address objections honestly and obtain guest authorization.
• Coordinate with technicians and the parts team, keeping guests informed about progress, timing, and changes.
• Maintain accurate repair orders, explain completed work and charges, and follow up on outstanding needs.
• Recommend work based on actual needs, explain what is urgent and what can wait, respect guest decisions, and obtain approval before additional work.
• Be ready to serve at 7:00 AM, keep commitments, provide proactive updates, and finish what you start.
• Welcome feedback, learn dealership processes, and apply training.
• Take initiative, own mistakes, support teammates, and stay engaged throughout a busy day.
• Deliver service sales, guest satisfaction, accurate documentation, and dependable follow-through.

Benefits

• Free college tuition for the employee and family members.
• Paid training, mentoring, and ongoing coaching.
• Opportunities for advancement and personal development.
• Health insurance.
• 401(k).
• Paid time off.
• Paid holidays.
• Team member discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed