Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for upholding high standards, embodying company values, creating a motivated team environment, and working with the Service Team to improve performance. This includes developing team members, carrying out store processes, and helping deliver an industry-leading customer experience. The position combines direct customer service and sales with supervision of service personnel, scheduling and assigning work, coaching teammates, monitoring performance, managing parts inventory and purchases, and maintaining safety and equipment standards in the service department.
Requirements
- At least 2 years of experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced environment.
- Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both independently and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including proper use and maintenance of safety equipment.
- Ensure proper equipment and hardware layout and positioning in the service department.
- Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
- Ensure that proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
