Ford of Sussex Part-Time Experienced Automotive Service Advisor

Nielsen Automotive Group • Sussex, NJ

1d • Onsite

About The Position

Nielsen Ford of Sussex is seeking an experienced Automotive Service Advisor to provide part-time coverage! This is an excellent opportunity for an experienced Service Advisor seeking a flexible part-time schedule with the potential for additional hours and future growth! This position assists customers throughout the vehicle-service process, from appointment scheduling and repair-order preparation through customer authorization, progress updates, payment, vehicle delivery, and follow-up.

Requirements

• Previous automotive dealership Service Advisor experience is required.
• Consistent Saturday availability is required.
• High school diploma or equivalent is required.
• General knowledge of automotive maintenance and repair operations.
• Experience preparing repair orders, obtaining customer authorization, presenting recommended services, and managing customer follow-up.
• Experience with dealership management, scheduling, digital-inspection, or manufacturer service systems.
• Strong customer-service, sales, communication, documentation, and conflict-resolution skills.
• Ability to manage multiple repair orders and changing priorities in a fast-paced service environment.
• Ability to learn and follow the procedures of multiple dealerships and vehicle brands.
• Dependable attendance, punctuality, and professional appearance.
• Valid driver’s license and an acceptable driving record if moving or road-testing customer vehicles is an essential duty.

Nice To Haves

• Potential for additional hours and future growth
• Additional hours, full-time opportunities, and advancement may become available based on performance, qualifications, availability, and business needs.

Responsibilities

• Greet service customers promptly and professionally.
• Obtain accurate customer and vehicle information.
• Listen to customer concerns and document them clearly in the customer’s own words.
• Prepare repair orders and obtain required signatures and authorizations.
• Review vehicle condition, maintenance history, recalls, and manufacturer recommendations.
• Provide accurate estimates for labor, parts, applicable fees, and anticipated completion times.
• Explain recommended maintenance and repairs clearly without making unauthorized promises or guarantees.
• Obtain and document customer authorization before additional work is performed.
• Monitor the progress of assigned repair orders and keep customers informed throughout the service process.
• Coordinate with technicians, parts employees, warranty personnel, cashiers, and service management.
• Explain completed work, warranty coverage, maintenance recommendations, and final charges accurately.
• Close repair orders promptly and assist with vehicle delivery.
• Follow up on customer satisfaction and escalate unresolved concerns appropriately.
• Maintain accurate customer, vehicle, authorization, and repair-order records.
• Follow the procedures, systems, and reporting requirements established at each assigned dealership.
• Protect customer vehicles, keys, personal property, payment information, and confidential records.
• Maintain professional, ethical, and customer-focused communication at all times.
• Attend required dealership, manufacturer, system, or compliance training.
• Perform other related duties based on coverage needs and business requirements.

Benefits

• Paid sick leave in accordance with applicable law and Company policy.
• Employee discounts on eligible vehicle purchases and services.
• Strayer University education benefits, subject to applicable program-eligibility requirements.
• Training and professional-development opportunities.
• Potential advancement within Nielsen Automotive Group.
• Additional benefits based on hours worked and applicable plan-eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED