Automotive Service Advisor

Blain's Farm & Fleet • Muscatine, IA

11d

About The Position

The Automotive Service Advisor performs automotive services in a timely and efficient manner while providing quality customer service. Associates are trained to achieve Level I status. The role combines customer assistance and sales with service scheduling, work-order and payment processing, and automotive maintenance and repair tasks. The Service Advisor also interprets vehicle inspection results and recommends appropriate services.

Requirements

• Great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to communicate effectively with customers and coworkers.
• Must be at least 18 years old.

Nice To Haves

• Prior auto repair experience.
• Prior retail experience.

Responsibilities

• Assist customers with purchases in a customer service- and sales-focused environment.
• Use computers to determine product inventory levels and arrival dates.
• Use computers and the VAST system to create customer work orders, schedule service work, and communicate with the service department.
• Explain work orders and invoices to customers.
• Process customer payments while performing retail cashier duties.
• Install batteries, balance wheels, and repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Follow Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations to customers.

Benefits

• Medical, prescription, dental, vision, short- and long-term disability, life insurance, ancillary benefits, and identity theft protection, effective on the 91st day of full-time employment.
• Pet insurance.
• Major holidays and birthdays off.
• Advanced leadership training programs.
• Associate discounts on name brands.
• Internal recognition programs.
• 401(k) with company match.
• Paid ASE testing and certifications.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed