Automotive Service Advisor - Laura Buick-GMC

Laura Auto Group•Collinsville, IL

5d•$80,000 - $180,000•Onsite

About The Position

Laura Automotive Group is seeking an enthusiastic, motivated, and customer-oriented Automotive Service Advisor to join their team. This role serves as the primary point of contact for customers during their service visits, coordinating repairs with technicians, communicating recommendations, and ensuring a high level of customer satisfaction. The ideal candidate enjoys working with people, thrives in a busy service environment, and takes pride in delivering an outstanding customer experience.

Requirements

Dealership Automotive Service Advisor experience required.
Strong interpersonal and customer service skills.
Excellent verbal and written communication abilities.
Ability to stay organized and manage multiple priorities in a fast-paced environment.
Strong attention to detail and problem-solving skills.
A team-oriented attitude with a commitment to customer satisfaction.
Ability to communicate technical repair information in a way customers can easily understand.

Responsibilities

Welcome customers to the Service Department and provide a friendly, professional experience.
Listen to customer concerns, document vehicle information, and perform thorough vehicle walk-arounds.
Work alongside Service Technicians to identify vehicle concerns and recommend appropriate maintenance and repairs.
Prepare detailed and accurate repair orders, including labor, parts, and estimated completion times.
Clearly communicate service recommendations, repair costs, and expected timelines to customers.
Keep customers informed throughout the repair process and obtain authorization for additional services when needed.
Coordinate with technicians and the Parts Department to ensure repairs are completed efficiently.
Review completed repairs, verify repair order accuracy, and explain services performed before closing out the visit.
Address customer questions and concerns promptly while maintaining high levels of customer satisfaction.
Maintain a professional appearance and comply with company policies, procedures, and required training.
Perform additional duties as assigned by Service Management.