Automotive Service Advisor - Laura Buick-GMC

Laura Automotive Group • Collinsville, IL

5d

About The Position

Laura Automotive Group is seeking an enthusiastic, motivated, and customer-oriented Automotive Service Advisor for its Buick-GMC dealership. The Service Advisor is the primary point of contact for customers during service visits, working with technicians and the Service Department to coordinate repairs, communicate recommendations, and deliver a strong customer experience. The role reports to the Service Manager / Fixed Ops Director. It is a full-time Monday–Friday position, with hours varying between 7:00 AM and 6:00 PM; no weekends are required. The listed salary range is $80,000–$180,000, based on experience.

Requirements

• Dealership Automotive Service Advisor experience required.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Team-oriented attitude and commitment to customer satisfaction.
• Ability to explain technical repair information in a way customers can easily understand.

Responsibilities

• Welcome customers to the Service Department and provide a friendly, professional experience.
• Listen to customer concerns, document vehicle information, and perform vehicle walk-arounds.
• Work with Service Technicians to identify vehicle concerns and recommend maintenance and repairs.
• Prepare accurate repair orders, including labor, parts, and estimated completion times.
• Communicate service recommendations, repair costs, and expected timelines to customers.
• Keep customers informed during the repair process and obtain authorization for additional services when needed.
• Coordinate with technicians and the Parts Department to support efficient repairs.
• Review completed repairs, verify repair order accuracy, and explain services performed before closing out the visit.
• Address customer questions and concerns promptly while maintaining customer satisfaction.
• Maintain a professional appearance and comply with company policies, procedures, and required training.
• Perform additional duties as assigned by Service Management.

Benefits

• Union benefits
• Air-conditioned shops
• Paid time off and holidays
• Ongoing training
• Family-owned business
• Advancement opportunities
• No weekends

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed