Automotive Service Advisor

Sheehy Subaru • Springfield, VA

6d

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide customer service in its dealership service department. The role involves greeting customers, scheduling appointments, communicating repair needs to technicians, presenting service recommendations, providing estimates, and keeping customers informed throughout the repair process. Advisors also review completed repairs and costs with customers, manage extended warranties, and help maintain dealership customer satisfaction standards.

Compensation is based on experience and performance, with a stated range of $50,000 to $200,000. Sheehy Auto Stores describes opportunities for paid training and career advancement, along with benefits intended to support employees at work and at home. Applicants must be authorized to work in the USA and pass the listed pre-employment screenings.

Requirements

• Strong customer communication skills in person and on the phone.
• Strong organizational skills.
• Ability to work in a fast-paced environment with limited supervision.
• Comply with federal, state, and local laws and company policies concerning the safeguarding of customer, company, and manufacturer information, as well as customer vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate their repair needs to technicians.
• Present recommended or additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policies concerning customer vehicles and their operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when their vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity leave after one year of employment
• Paid paternity leave after one year of employment
• Paid training
• Career advancement opportunities
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed