Automotive Service Advisor
About The Position
Are you a retail professional that enjoys talking, building relationships and finding solutions that help your customer? Do your friends often say you offer too much advice? Have you ever wondered what it would be like to work in an automotive dealership? If you answered YES to at least 2 of these questions than we want to talk to you about a Service Advisor opportunity. No Automotive experience? If you have ever had a vehicle break down than you may know more than you think you do, but just in case our industry experts will guide you through a comprehensive training period. At Lithia CC CDJR we one of over 300 Lithia Motors dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company and growing fast! And with growth comes opportunity. We are committed to Growing our Company and Growing our People!
Requirements
- Experience in a customer facing role that demands a positive mindset
- A team player who is focused on providing exemplary customer service.
- Basic mechanical understanding of an automobile is helpful
- Ability to quickly adapt to an ever-changing fast paced retail environment
- Acceptable driving record and a valid driver's license in your state of residence
- High School graduate or equivalent, 18 years or older required.
- We are a drug free workplace.
Responsibilities
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keeping customer informed of service specials, completion times and service expenses.
Benefits
- Competitive pay and incentives
- Service Advisor training led by Industry experts
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
