Automotive Service Advisor
Hoselton Auto Mall•East Rochester, NY
•$55,000 - $100,000•Onsite
About The Position
Hoselton Toyota is looking for an experienced and customer-focused Service Advisor to join their team! In this role, you will be the vital link between customers and technicians, ensuring every service experience is smooth, transparent, and professional. As a Toyota Service Advisor, you will guide customers through the service process from check-in to vehicle delivery. You will communicate service recommendations, prepare accurate estimates, secure necessary approvals, and ensure every customer leaves confident in the care their vehicle received.
Requirements
- Previous experience as a Service Advisor in an automotive dealership or service center preferred
- Strong communication and organizational skills
- Ability to explain technical information in simple terms
- Proficiency with dealership management systems (DMS) a plus
- A team-oriented attitude and commitment to providing outstanding service
- High School diploma required
- Ability to multi-task and prioritize workload
- High motivation, work ethic, and enthusiasm
- Professional appearance and positive attitude
- Must possess excellent verbal and written communication skills
- Some computer knowledge and/or experience
- Motor Vehicle Report required
- Must be at least 18 years of age and eligible to work in the U.S.
- Must be able to pass a drug test
Nice To Haves
- Ability to work independently and part of a team
Responsibilities
- Greet customers, listen to their concerns, and accurately document service requests
- Communicate repair and maintenance recommendations clearly and professionally
- Estimate costs and time required for service or repairs
- Obtain customer authorization before proceeding with additional work
- Coordinate with technicians to ensure timely and accurate service
- Keep customers updated on vehicle status throughout the day
- Review completed repairs with customers and explain the work performed
- Ensure high levels of customer satisfaction and retention
- Scheduling service work and selling additional service to customers at dealership gross profit, dollars/RO and customer satisfaction standards.
- Greeting customers, scheduling service appointments and receiving vehicle information
- Listening to requests of the service desired and clearly explaining information on the repair order
- Interpreting customer concerns/comments, so that the technician will diagnose problems correctly
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs
- Translating the technician’s findings, which may be very complex, into language the customer will understand
- Periodically checking on the progress of the vehicle and contacting the customer when technicians discover additional problems
- Obtaining customer approval to do additional work, explaining the work performed and the charges being billed
- Following up to ensure customers are scheduled for special order parts installation
- Closing out repair orders in a timely manner
- Resolving all guest complaints in an efficient and positive manner
- Perform other duties and responsibilities as needed
Benefits
- Generous Paid Time Off & Holidays!
- Medical insurance as low as $13/week
- Dental as low as $4/week
- Vision as low as $1/week
- $500 employer sponsored FSA benefit card
- 401(k) retirement plan (with profit sharing & employer match)
- Group Life & Disability Insurances
- FREE Tickets to Amerks, Red Wings & CMAC!
- Discounts on CARS, Parts, Service!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
