Automotive Service Advisor

Phil Long Ford of Motor City • Colorado Springs, CO

26d • $45,000 - $150,000 • Onsite

About The Position

As an Automotive Service Advisor, you’re the high-energy link between customers and the service team—translating concerns into clear repair plans and keeping every visit moving fast and smooth. You’ll build accurate repair orders, provide transparent estimates, secure approvals for additional work, and keep customers informed on timing and costs while protecting top satisfaction scores.

Key responsibilities include coordinating appointments, documenting concerns for technicians, reviewing completed work for accuracy/authorization, helping resolve complaints, supporting service marketing efforts, and ensuring vehicles/keys are handled correctly.

Requirements

• High School Diploma
• 2–4 years of related experience preferred
• Strong communication skills
• Basic math skills
• Practical problem-solving skills
• Ability to read/write routine reports
• Ability to speak confidently with customers

Nice To Haves

• CDK experience is a plus

Responsibilities

• Coordinate appointments
• Document customer concerns for technicians
• Review completed work for accuracy and authorization
• Help resolve customer complaints
• Support service marketing efforts
• Ensure vehicles and keys are handled correctly
• Build accurate repair orders
• Provide transparent estimates
• Secure approvals for additional work
• Keep customers informed on timing and costs

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Competitive salary based on commission and bonuses
• Paid Time Off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED