Automotive Service Advisor

Independence Mazda • Charlotte, NC

30d • Onsite

About The Position

Independence Mazda is hiring two experienced Automotive Service Advisors to join our team in Charlotte, North Carolina. We are looking for confident, organized advisors who understand how to build trust, present maintenance and repair recommendations, communicate consistently, and create an excellent customer experience from write-up through vehicle delivery. This is an opportunity to join a busy service department with an established customer base, strong earning potential, a 30-vehicle loaner fleet, and hands-on support from a dedicated service lane manager.

Requirements

• At least two years of recent automotive service-advisor experience required
• Proven ability to present and sell legitimate maintenance and repair needs
• Strong communication and customer-service skills
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Strong follow-up, organization, and time-management skills
• Experience using dealership-management systems and digital inspections
• High school diploma or equivalent
• Valid driver’s license with an acceptable driving record

Nice To Haves

• Mazda or other manufacturer experience is a plus

Responsibilities

• Greeting customers and completing a thorough vehicle write-up
• Asking detailed questions to accurately document customer concerns
• Reviewing vehicle history and manufacturer-recommended maintenance
• Preparing accurate repair and maintenance estimates
• Presenting technician recommendations clearly and professionally
• Obtaining customer authorization and maintaining consistent communication
• Providing realistic completion times and proactive status updates
• Reviewing warranty, service-contract, and customer-pay coverage
• Coordinating with technicians, parts personnel, and management
• Ensuring repair orders contain complete and accurate documentation
• Reviewing completed repairs and charges with customers at delivery
• Following up with customers and building long-term relationships
• Maintaining strong sales, customer-retention, and CSI performance

Benefits

• Annual earning potential of $80,000–$150,000, based on performance
• Commission-based compensation
• Paid biweekly
• Five-day workweek
• Medical, dental, vision, and life insurance
• 401(k) retirement plan
• Paid time off
• Ongoing manufacturer and dealership training
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED