Automotive Service Advisor

Brakes Plus • Papillion, NE

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role involves setting high standards of excellence, upholding company core values, and creating a motivated team environment. The Service Advisor works closely with the Service Team to improve performance through a hands-on presence, team development, effective execution of store processes, and delivery of an industry-leading customer experience.

The role also involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising and coaching service personnel; and overseeing scheduling, assignments, inventory, equipment, and safety practices in the service department.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning in the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members and execute store processes to improve performance and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed