Automotive Service Advisor

Mike Rezi Nissan Atlanta•Atlanta, GA

49d•Onsite

About The Position

Service Advisor Mike Rezi Nissan – Atlanta, GA Looking for an opportunity with earning potential up to six figures? At Mike Rezi Nissan, we don't just service vehicles—we create customers for life. As the highest-volume Nissan dealer in the State of Georgia, we're committed to delivering an exceptional ownership experience while providing our employees with the tools, training, and leadership needed to build long-term careers. We're proud to be: 2026 Nissan Dealer of the Year (National & State of Georgia) J.D. Power Dealer of Excellence – Diamond Award Recipient (5+ consecutive years) 4-time Nissan Global Award winner, recognizing us among the Top 50 Nissan dealerships in the world We're looking for an experienced Service Advisor who thrives in a fast-paced, high-volume environment, values accountability, and can step into a busy operation with minimal supervision. If you're looking to grow your career with one of the nation's premier Nissan dealerships, we'd like to hear from you.

Requirements

2+ years of high-volume automotive Service Advisor experience preferred
Proven history of delivering exceptional customer service while consistently meeting or exceeding sales and CSI goals
Strong communication, organizational, and time-management skills
Ability to prioritize multiple repair orders in a fast-paced environment
Process-driven with strong attention to detail
Self-motivated with the ability to work independently while contributing to a team environment
Valid driver's license with a clean driving record
Ability to successfully complete a pre-employment background check and drug screening, in accordance with applicable laws
Professional references must be provided upon request

Nice To Haves

Nissan experience is a plus, but not required
Experience with Reynolds & Reynolds, Xtime, Nissan Service Comm, Multi-Point Inspection software, and Google Workspace or Microsoft Office (preferred, not required)

Responsibilities

Greet customers promptly and professionally while creating an exceptional service experience.
Write accurate repair orders and clearly document customer concerns.
Recommend maintenance and repair services based on manufacturer recommendations and vehicle needs.
Maintain proactive communication with customers regarding repair progress, timelines, and costs.
Coordinate workflow between technicians, the parts department, and management to maximize shop efficiency.
Answer customer questions regarding maintenance, repairs, warranties, recalls, and service recommendations.
Monitor repair progress to ensure timely completion and customer satisfaction.
Maintain Customer Satisfaction Index (CSI) scores that meet or exceed dealership expectations.
Build long-term customer relationships that encourage repeat business and service retention.
Follow all dealership policies, manufacturer standards, and applicable federal, state, and local regulations.