Automotive Service Advisor (Service Writer Exp Required)- McCarthy Hyundai

McCarthy Auto Group • Lawrence, KS

3d • Onsite

About The Position

McCarthy Hyundai is seeking a full-time Service Advisor with a strong focus on customer service and attention to detail. This role involves interacting with customers, documenting service needs, managing repair processes, and ensuring customer satisfaction. It's an excellent opportunity to join the McCarthy Hyundai-Lawrence team.

Requirements

• 1 year service writing experience preferred.
• Excellent customer service skills.
• Strong desire to sell.
• Must be able to multitask and work in a fast-paced environment.
• Strong written and oral communication skills.
• Strong attention to detail.

Nice To Haves

• Reynolds and Reynolds DMS knowledge preferred.
• Basic knowledge of automotive systems preferred.

Responsibilities

• Greet customers, listen to their concerns, and write detailed service orders.
• Review vehicle reports for recalls and verify applicable warranties.
• Answer phones and schedule appointments.
• Review recommended and upcoming services.
• Communicate with technicians regarding repair progress and keep customers updated.
• Provide cost estimates for mechanical and maintenance repairs.
• Maintain customer satisfaction scores at or above dealership standards.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• 401(k) with Company Match
• Paid Vacation and Holidays
• Employee Discounts on Vehicles, Service & Parts
• Employee Assistance Program
• Referral Bonuses
• Paid Training
• Community and Charity Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed