Automotive Service Advisor Hyundai

Bud Clary Chevrolet • Longview, WA

2d • $60,000 - $120,000 • Onsite

About The Position

An Automotive Service Advisor sells and schedules needed service work in the service department. At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

Requirements

• Applicants must possess a valid driver’s license and maintain an acceptable driving record consistent with company insurance standards throughout employment.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time."
• Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment.
• Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas.
• Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Being a team player
• Ability to work in a fast-paced environment
• Effective Communicator
• Other duties as assigned
• Driving is an essential function of this position.

Benefits

• Health, dental, vision, and life insurance
• Employee assistance program
• 401(k)
• PTO accrual starting from day one of employment
• Employee discounts
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed