Automotive Service Advisor - Jaguar Land Rover Albuquerque
About The Position
Jaguar Land Rover Albuquerque, part of Group 1 Automotive's Fortune 250 automotive retail network, is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service team. As the face of our service department, you'll play a critical role in delivering an exceptional ownership experience for our luxury vehicle customers. If you thrive in a fast-paced environment, enjoy building relationships, and are driven by performance and customer satisfaction, we want to hear from you. This is more than a job—it's an opportunity to build a rewarding career with an industry leader that invests in your professional development and success.
Requirements
- High School Diploma or equivalent
- Exceptional customer service and relationship-building skills
- Strong communication, presentation, and interpersonal abilities
- Proven ability to meet performance goals and thrive in a results-driven environment
- Ability to multitask and stay organized in a fast-paced setting
- Professional appearance and positive attitude
- Valid driver's license with an acceptable driving record
Responsibilities
- Deliver a premium customer experience from vehicle check-in through service completion
- Schedule, confirm, and prepare customer appointments to ensure a seamless service visit
- Greet customers warmly and professionally, creating a welcoming first impression
- Conduct vehicle walk-arounds and identify customer concerns and maintenance needs
- Review technician inspections and present service recommendations with transparency and confidence
- Prepare detailed repair orders, including accurate cost and completion time estimates
- Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs
- Provide proactive updates throughout the service process and follow up after service completion
- Build lasting customer relationships that drive loyalty and repeat business
- Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings
Benefits
- Performance-Based Compensation
- Career growth opportunities within a Fortune 250 automotive retailer
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
