Service Advisor - Jaguar Land Rover Cary

Holman • Cary, NC

2d • Onsite

About The Position

Jaguar Land Rover-Cary has an outstanding opportunity for a Service Advisor to join their team! Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties:
Ability to meet & greet customers with courtesy and efficiency
Responsible for proving an outstanding guest experience!
Determine the course of action to take and obtain customer authorization.
Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
Knowledge of warranty and service/insurance policies.
Keeping customer informed and advise customer of the prognosis of their vehicle.
Calling customers to set appointments and answer telephones at a timely manner.
Attends/completes required training and department meetings.

Requirements

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
• Current valid driver’s license
• Good reading, writing and math skills
• Excellent interpersonal skills and provide outstanding customer service
• Ability to work retail hours
• Computer proficient

Responsibilities

• Meet & greet customers with courtesy and efficiency
• Provide an outstanding guest experience
• Determine the course of action to take and obtain customer authorization
• Write up service needs and give customer accurate estimate for dollar amount and completion time of work
• Communicate effectively with customer to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles
• Knowledge of warranty and service/insurance policies
• Keep customer informed and advise customer of the prognosis of their vehicle
• Call customers to set appointments and answer telephones in a timely manner
• Attend/complete required training and department meetings

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement
• Jury Duty Benefits
• Paid pregnancy and parental leave
• Supplemental paid military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED