Automotive Service Advisor

Don Johnson Auto Group • Hayward, WI

4d • Onsite

About The Position

Don Johnson's Hayward Motors Chrysler Dodge Jeep Ram is hiring a full-time, on-site Automotive Service Advisor, also called a Service Writer, in Hayward, Wisconsin. The advisor owns the guest experience throughout vehicle maintenance and repairs, explains service options and recommendations, and earns guest authorization and future business. The role offers expected annual earnings of $65,000 or more through base pay plus bonuses. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with weekends off.

The dealership describes itself as a fifth-generation family business and says it has been recognized among Automotive News’ Best Dealerships to Work For six years running. It offers paid training, mentoring, ongoing coaching, and opportunities for advancement and personal development. Automotive knowledge is preferred, but the dealership is willing to train the right candidate.

Requirements

• Strong communication and organizational skills.
• Attention to detail and comfort learning software.
• Enjoy sales conversations and handle competing priorities calmly.
• Be able to share examples of taking ownership and achieving results.
• Demonstrate sales ability and excellent guest service through experience in automotive or another industry.
• Bring ambition, integrity, and a willingness to learn.
• Be prepared for consistent early starts, active selling, and personal responsibility.

Nice To Haves

• Automotive knowledge.

Responsibilities

• Welcome guests, listen carefully, and accurately document vehicle concerns.
• Review service history and technician findings to recommend needed maintenance and repairs.
• Explain estimates, priorities, and value; address objections honestly and obtain guest authorization.
• Coordinate with technicians and the parts team, keeping guests informed about progress, timing, and changes.
• Maintain accurate repair orders, explain completed work and charges, and follow up on outstanding needs.
• Be ready to serve at 7:00 AM, keep commitments, provide proactive updates, and finish what you start.
• Welcome feedback, learn dealership processes, and apply training.
• Take initiative, own mistakes, support teammates, and stay engaged throughout a busy day.
• Be accountable for service sales, guest satisfaction, accurate documentation, and dependable follow-through.

Benefits

• Free college tuition for the employee and family members.
• Paid training, mentoring, and ongoing coaching.
• Opportunities for advancement and personal development.
• Health insurance.
• 401(k).
• Paid time off.
• Paid holidays.
• Team member discounts.
• Base pay plus bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed