Automotive Service Advisor

Coughlin Automotive•Heath, OH

About The Position

Coughlin Ford of Heath is seeking an experienced, full-time Service Writer/Advisor. The advisor works with customers and technicians to identify maintenance and repair needs, explain estimates, schedule appointments, and offer recommended services. The role supports customer satisfaction and dealership production standards while maintaining a clean, organized, and safe work area. The company describes opportunities for training, career growth, and internal promotion within its growing dealership group.

Requirements

Previous experience in the automotive or customer service industries.
Strong record of positive customer satisfaction results.
Organized and friendly personality.
Working knowledge of the mechanical operations of vehicles.
Professional personal appearance.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record.

Responsibilities

Work with customers and technicians to identify required maintenance and advise customers about necessary and recommended services.
Offer additional services and repairs to customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Follow safeguard rules and regulations and comply with company policies and procedures.
Perform other duties as assigned.