Automotive Service Advisor

Brakes Plus • Monument, CO

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for upholding high standards of excellence and company values, creating a motivated team environment, and working closely with the Service Team to improve performance. This includes developing team members through hands-on presence, executing store processes, and ensuring an industry-leading customer experience.

The position works directly with customers on sales, service, customer opportunities, and adjustments; supervises and coaches technicians and service personnel; and manages scheduling, assignments, and follow-up. It also involves evaluating team performance and productivity, managing parts inventory and outside purchases, maintaining store and shop safety, overseeing equipment layout and positioning, and ensuring proper inspections.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers in sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases; update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are properly laid out and positioned within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members, execute store processes, and support an industry-leading customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed