Automotive Service Advisor

Crown Acura•Clearwater, FL

About The Position

Crown Acura is hiring an experienced Automotive Service Advisor to interact with customers and dealership teams, including service technicians and managers, parts associates and managers, and sales associates and managers. The role requires a friendly, outgoing manner and excellent customer service skills. Service Advisors help customers understand vehicle repairs, provide accurate estimates, recommend necessary services, and support customer satisfaction and service sales objectives. The position may regularly involve weekend days and requires a predictable, consistent work schedule determined by management and business needs. Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida, with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. The company describes its culture as employee-centric, emphasizing transparency, collaboration, respect, employee well-being, growth, and empowerment.

Requirements

At least one year of experience as an automotive service advisor; the posting also describes the desired experience as one to three years.
Basic knowledge of automotive repairs.
Computer proficiency.
Ability to operate both standard and automatic vehicles.
Ability to explain technical repairs to customers in non-technical terms.
Ability to identify the customer's primary requested repair and analyze the customer's problems and needs.
Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods.
Friendly and outgoing manner.
Demonstrated customer service skills.
Strong work ethic and attention to detail.
Ability to work a predictable and consistent schedule as determined by management and business needs; the schedule may regularly include weekend days.
Ability to pass pre-employment checks, which may include reference checks, motor vehicle record checks, and drug testing.
Current, valid driver's license and clean driving record.
Ability to verify eligibility to work in the United States.

Responsibilities

Meet predetermined service sales objectives.
Meet predetermined customer satisfaction score (CSI) objectives.
Schedule service appointments and obtain customer and vehicle data before arrival.
Greet customers promptly and courteously and obtain vehicle information.
Accurately document vehicle problems on repair orders, in writing or on a computer.
Test-drive vehicles as needed.
Recommend additional necessary services.
Provide complete and accurate written estimates for labor and parts.
Maintain product knowledge.
Explain completed work to customers.
Implement and maintain the quality control process.
Perform other duties as required by the description and company or department needs.