Automotive Service Advisor - Infiniti

Modern Nissan of Hickory • Greensboro, NC

2h • Onsite

About The Position

We are seeking an experienced Automotive Service Advisor to join our service department in Greensboro. We are looking for a customer-focused professional who excels at building relationships, communicating repair recommendations, and delivering an exceptional ownership experience. As part of a privately owned, family-owned automotive group that has been serving customers since 1933, we believe our employees are the foundation of our success. For more than 90 years, we have built our reputation on integrity, customer service, and investing in our people. Unlike large corporate dealer groups, our leadership remains hands-on and committed to creating opportunities for long-term career growth and employee success. Whether you're an experienced Service Advisor or looking to take the next step in your automotive career, we offer the support, training, and opportunities needed to succeed. Our service department is looking for an experienced Automotive Service Advisor to serve as the primary point of contact between our customers and service team. The ideal candidate will be highly organized, customer-focused, and motivated to maximize both customer satisfaction and service department performance. This position offers the opportunity to work in a busy service department with strong traffic, competitive compensation, and significant earning potential.

Requirements

• Previous Automotive Service Advisor experience preferred
• Dealership experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Proven ability to build customer relationships
• Strong organizational and computer skills
• Valid driver's license required
• Professional appearance and positive attitude

Responsibilities

• Greet customers and provide exceptional customer service
• Write repair orders accurately and efficiently
• Recommend maintenance and repair services based on vehicle needs
• Communicate repair recommendations and estimates to customers
• Coordinate repairs with technicians and the parts department
• Monitor vehicle status and provide customer updates
• Review completed repairs and explain services performed
• Build long-term customer relationships and retention
• Maintain accurate documentation and service records
• Assist in achieving department sales and customer satisfaction goals

Benefits

• FREE Employee Health Insurance
• Commission-based compensation with daily salary
• Medical, dental, and vision insurance
• Life insurance
• 401(k) with company matching
• Paid time off and paid holidays
• Employee discounts
• Ongoing training and professional development
• Career advancement opportunities
• Stable, full-time employment
• Family-oriented work environment
• Supportive service management team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed